Who are we and how can you contact us?
When you use our website, https://www.chocotopia.cz/ we,Chocolate Experience sro, with its registered office at Celetná 557/10, Staré Město, 110 00 Prague 1, IČ: 06199682, listed in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 278006 (hereinafter referred to as the “Company”), are a controller of your personal data. According to law, a controller is any person who decides for what purpose and using what means your personal data will be processed.
You may contact us at Chocolate Experience sro, with its registered office at Celetná 557/10, Staré Město, 110 00 Prague 1, IČ: 06199682, or write to us at our email address email@example.com . If you no longer wish to receive commercial communications and newsletters, or if you have any objections to the processing of your data, please use the above contacts.
What are “personal data”?
Personal data denote any data using which you may be identified, directly or indirectly. The term also refers to the data we can use to contact or localize you. These typically include data you have yourself provided to us in the past, i.e., your name, email address or phone number, etc. However, they may also involve data captured by our website during your visit.
What personal data do we process and how do we obtain them?
We only process the personal data you have provided to us in order to deliver the best service and meet all your expectations. If we wanted to use your personal data for other purposes, we will always ask you whether you agree to this in advance.
If you become our registered customer and fill in our registration form, we will process the following personal data concerning you:
→ email address
→ name and surname
→ postal code
→ date of birth
→ legal guardian consent where you fill the form in for your children as well
While we shoot at zero faults, complaints may occur at times. In such a case, we will process the following data:
→ phone number
→ complaint handling address
If you visit our website or Facebook, we will process:
→ the IP address from which you visited the sites
→ the time of your visit
→ the operating system, browser and its resolution
→ the so-called cookies for Google Analytics, Google AdWords and Facebook Pixel
The so-called cookies are small text files which are saved in your computer as it loads our website. Thanks to these files, we can personalize our communication with you. However, we never use them to retrieve personal data or identify the users of our website.
What do we need your personal data for?
We greatly value our customers, so communication with them is also very important to us. Above all, our goal is to ensure our customers are satisfied, so we make ongoing improvements to our services. But we need your help with this; we simply cannot do without your personal data. We need your personal information primarily to:
→ handle your queries and complaints
→ let our customers know what is new via commercial communications and newsletters
→ send gifts and special offers to our registered customers
→ analyse our customers’ preferences while they shop or during discount sales
→ conduct analyses to show the most relevant content using Google Analytics, Google AdWords and Facebook Pixel.
Who will see your personal data?
Do not worry, we value our customers’ trust and therefore carefully safeguard their personal data. All personal information you have provided to us are securely saved and protected against misuse. The personal data are further processed manually or automatically in electronic format, by selected company employees, or by selected partners. At the same time, all our employees and partners are subject to a confidentiality obligation and may not use your personal data for purposes other than those we have approved (see. “What do we need your personal data for?“)
According to the applicable law and under the conditions stipulated thereby, we are obliged to transmit your personal data, for example, to the Police of the Czech Republic or other law enforcement authorities.
How do we protect your personal data?
We pay a great deal of attention to how our systems are protected and whether their protection meets both our strict requirements and the global standard. We apply standard procedures and technologies to secure your personal data. All your personal information are password protected both in the repositories and during the transmission from you to our website or databases.
What rights do you have with respect to personal data protection?
You may apply the following rights at any time during the processing of your personal data:
→ right of access to your personal data and right to data portability
→ right to rectification of, or addition to, your personal data
→ right to object to processing or to have the processing restricted
→ withdraw your consent to the processing of your personal data
→ right to erasure of all your personal data we process
→ right to lodge a complaint with the supervisory authority